Terms of service

Terms of Service

Effective Date: September 21, 2024

Welcome to CattyCove! By accessing or using our website at cattycove.com, you agree to be bound by these Terms of Service. Please read them carefully before making any purchase or using our services.

1. General Terms

By accessing our website and making a purchase, you:

  • Confirm that you are at least 18 years old or have the legal authority to enter into a binding agreement.
  • Agree to provide accurate, current, and complete information during checkout and account registration.
  • Acknowledge that we reserve the right to modify, update, or discontinue our products, services, or any part of our website without prior notice.

2. Products and Pricing

All products offered on CattyCove, including cat beds, trees, toys, accessories, jewelry, clothing, and home decor, are subject to availability. We strive to accurately describe our products, but we do not guarantee that all descriptions are free of errors, including but not limited to pricing mistakes. If a pricing error occurs, we reserve the right to cancel your order and refund the payment.

3. Orders and Payment

When you place an order through cattycove.com, you agree to the following:

  • All payments must be made through the available payment options at checkout.
  • You authorize us to charge the specified amount for your order, including applicable taxes and shipping fees.
  • We reserve the right to refuse or cancel any order at our sole discretion. If your order is canceled, we will notify you and issue a refund promptly.

4. Shipping and Delivery

We strive to deliver products as promptly as possible. However, shipping times may vary depending on the destination and other factors. We are not responsible for any delays in delivery due to customs, shipping carriers, or unforeseen circumstances. Please refer to our Shipping Policy for more information.

5. Return and Refund Policy

We only accept returns under the following conditions:

  • The product arrived damaged or broken.
  • The product did not arrive.

If your order meets the above criteria, please contact us at hello@cattycove.com within 14 days of receiving your item. You may be asked to provide proof, such as photos, of the damage or issue.

For full details, please refer to our Return Policy.

6. Intellectual Property

All content on cattycove.com, including images, text, graphics, logos, and product designs, is the exclusive property of CattyCove and protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, or distribute any content from our website without prior written consent.

7. Limitation of Liability

CattyCove is not liable for any damages, whether direct, indirect, incidental, or consequential, arising from the use of our website or products. By using our services, you agree that CattyCove is not responsible for any loss of data, business interruption, or financial loss resulting from the use or inability to use our website.

8. User Accounts

When you create an account on cattycove.com, you are responsible for maintaining the confidentiality of your login information and for all activities that occur under your account. CattyCove reserves the right to terminate accounts at its discretion.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Kyoto, Japan. Any legal disputes arising out of or related to these terms or your use of our website will be subject to the exclusive jurisdiction of the courts in your region.

10. Changes to the Terms of Service

We reserve the right to modify these Terms of Service at any time. Any updates or changes will be posted on this page, with the effective date updated accordingly. Continued use of our website after changes are made constitutes your acceptance of the new terms.

Contact Us

For any questions about these Terms of Service, please contact us at:

Email: hello@cattycove.com

Thank you for shopping at CattyCove!